By George Curta · Last updated 2026-04-07
常见问题
应用显示白屏
白屏通常表示渲染问题或缓存损坏。
解决方案：
- 关闭并重新启动应用
- 如果问题仍然存在，请前往设置 > 高级 > 清除缓存
- 作为最后手段，在设置 > 安全 > 重置保险库中重置保险库
忘记 PIN
如果您忘记了 6 位数的 PIN，可以使用恢复短语进行恢复。
解决方案：
- 在解锁屏幕上点击 "忘记 PIN？"
- 输入您的 24 字恢复短语
- 创建一个新的 PIN
丢失恢复短语
如果您忘记了 PIN，恢复短语是恢复保险库的唯一方法。
如果保险库当前已解锁：
- 前往设置 > 安全
- 点击 "查看恢复短语"
- 输入您的 PIN 以显示它
- 将其写下并安全存储
文件未处理
文件可能因多种原因未能处理。
检查：
- 文件大小在限制范围内（PDF：50MB，DOCX：30MB 等）
- 您的代币余额充足
- 互联网连接处于活动状态
- 文件未损坏或受密码保护
"通过浏览器登录" 无法使用
该应用使用自定义协议 (anonym-legal://) 与浏览器通信。
解决方案：
- 确保您的默认浏览器已正确设置
- 在提示时允许 anonym-legal:// 协议
- 如果问题仍然存在，请尝试其他浏览器
- 重新启动应用和浏览器
预设未加载
预设需要互联网连接以从您的帐户同步。
解决方案：
- 检查您的互联网连接
- 如果可用，应用将使用缓存/离线预设
- 内置预设（GDPR，HIPAA 等）始终可用
错误信息
"No text content found"文件似乎为空或仅包含图像。尚不支持扫描文档的 OCR。
"Insufficient token balance"您的帐户没有足够的代币。请在此处购买更多 anonym.legal/pricing.
"Analysis failed"API 请求失败。检查您的互联网连接并重试。如果问题仍然存在，服务可能暂时不可用。
"Extraction data not found"文件需要重新分析。如果在处理过程中关闭了应用，可能会发生这种情况。
"File too large"文件超过其格式的最大大小限制。PDF：50MB，DOCX：30MB，XLSX：20MB。
常见问题
我的数据安全吗？
是的。文档在您的计算机上本地处理。只有提取的文本通过加密连接发送进行分析。所有本地存储都使用 AES-256-GCM 加密。有关详细信息，请参阅我们的安全文档。 Security documentation for details.
我可以离线使用吗？
部分可以。您可以离线查看处理历史记录和管理设置。然而，实际的匿名化需要互联网连接以与我们的 API 进行 PII 检测通信。
如果我丢失设备会怎样？
您的保险库是加密的。没有您的 PIN 或恢复短语，任何人都无法访问数据。如果您有恢复短语，您可以在新设备上恢复您的保险库。
代币是如何工作的？
代币是根据处理的文本长度消耗的。您可以在设置 > 帐户中检查您的余额。免费帐户每月获得 300 个代币。 pricing for more details.
我可以恢复已删除的历史记录吗？
不可以。出于隐私原因，历史记录删除是永久的。这是设计使然 - 我们不会保留您的处理历史记录的备份。
为什么有些实体未被检测到？
检测取决于您预设中的置信度阈值。较低的阈值捕捉更多实体，但可能包含误报。尝试调整阈值或使用包含您所寻找的实体类型的不同预设。
我如何更新应用？
应用在启动时会自动检查更新。当有可用更新时，您将被提示下载并安装。您的保险库数据在更新期间会被保留。
我可以使用多个设备吗？
可以。使用相同的帐户在多个设备上登录。您的预设和加密密钥将自动同步。每个设备都有自己的保险库和本地历史记录。
About this page
We update this page when our platform or the law changes.
Read our founder note for how we work.
Each change shows up in the timestamp at the top.
Related reading
- Common questions
- Glossary
- How tokens work
- Security posture
- Where we comply
- What we detect
- Case studies
- Release notes
We follow these rules
- GDPR (EU 2016/679).
- ISO/IEC 27001:2022.
- NIS2 (EU 2022/2555).
- HIPAA safe harbor under 45 CFR § 164.514(b)(2).
Our promise
We do not sell your data.
We do not train models on your text.
We store your files in Germany.
You can delete your account at any time.
You own your work.
Where we run
Our servers live in Falkenstein, Germany.
We use Hetzner. They hold ISO 27001 certification.
All data stays in the EU.
Backups run every day.
Need help?
Email support@anonym.legal.
We reply within one business day.
How we test
We run a full check suite on every release.
Each surface gets its own sweep script and report.
Human reviewers spot-check the output each week.
We track recall and precision on a labelled set.
Bad runs block the deploy.
What we never do
- We never sell your information to third parties.
- We never train models on what you upload.
- We never keep your work after you delete it.
- We never share keys with any outside firm.
- We never run ads inside the product.
Plans in plain words
We sell credits, not seats.
One credit covers one short job.
Long jobs use a few credits each.
You can top up at any time.
Unused credits roll over each month.
Read the plans page for current rates.
Who built this
A small team of engineers and lawyers built this.
We ship from Europe and work in the open.
Our founder note spells out why we started.
Where to start
- Open the web app and try a sample file.
- Learn how credits get counted.
- See current plans and limits.
- Meet the team behind the product.
How the parts fit
A browser add-on cleans text inside Chrome.
A Word plug-in handles drafts in Office.
A small desktop tool works on whole folders.
An agent protocol link feeds large models safely.
All four share one core engine and one rule set.
Words from our team
We started this work after a lunch about cookies.
One friend kept getting odd ads on her phone.
We asked why a court file leaked through a draft.
We sketched the first build on a napkin that week.
By month three we had a tiny demo for a friend.
She used it on her first case the next day.
Common questions we hear
Can the tool read scanned PDFs? Yes, with OCR.
Does it work on long files? Yes, in small chunks.
Can I roll my own rule set? Yes, save it as a preset.
Does it run offline? The desktop build runs offline.
Do you keep my files? No, the cloud build wipes after each run.
Will it learn from my work? No, we never train on inputs.
A short tour of the workflow
Upload a file or paste a snippet of prose.
Pick the entities you want gone from the draft.
Choose a method: replace, mask, hash, encrypt, or redact.
Press run and watch the side panel show each hit.
Skim the result and tweak any rule that misfired.
Save the cleaned file or send it to a teammate.