By George Curta · Last updated 2026-07-01
常见问题
扩展未在 AI 网站上激活
最常见的问题。扩展使用可选主机权限，必须按网站逐一启用。
点击工具栏中的 anonym.legal 扩展图标。
在列表中找到 AI 网站并启用切换开关。
出现 Chrome 权限提示时予以确认。
启用权限后刷新 AI 网站页面。
未检测到聊天输入
扩展需要其桥接与网站的编辑器组件建立连接。
刷新页面并等待几秒钟以初始化桥接。
部分 AI 网站使用 ProseMirror 富文本编辑器，需要桥接模式实现 MAIN/ISOLATED 世界通信。
如问题持续，请在扩展弹出窗口中尝试禁用并重新启用该网站。
文本未被匿名化
多种因素可能导致匿名化无法激活。
打开扩展弹出窗口并确认您已登录 anonym.legal 账户。
确认当前网站已在扩展弹出窗口中启用。
检查您的账户是否有足够的剩余额度。
尝试刷新页面以重新建立连接。
Claude /new 页面首条消息
与 Claude 的 SPA 导航模式相关的已知复杂性。
当您在 Claude 的 /new 页面发送消息时，Claude 会导航至 /chat/xxx URL。此 SPA 转换会销毁并重新创建扩展连接器。扩展会在此转换过程中保留匿名化缓存，但时序可能有所不同。
解决方案：如果首条消息的去匿名化不起作用，请刷新页面。同一对话中的后续消息将正常工作。
去匿名化文本未显示
响应的去匿名化取决于连接器是否处于活动状态。
刷新页面以重新建立连接器。
扩展会在页面导航过程中缓存匿名化映射，因此刷新应能恢复去匿名化功能。
如问题持续，请在浏览器开发者控制台（F12）中查看错误信息并联系支持。
网站不支持文件上传
并非所有 AI 平台都支持直接文件上传拦截。
当特定网站不支持直接文件上传匿名化时，扩展会提供带有「复制匿名化文本」按钮的明确备用提示。
解决方案：点击备用按钮复制匿名化后的文件内容，然后手动粘贴到聊天输入框中。支持的文件类型：.txt、.md、.csv、.json、.xml、.yaml、.log（最大 50KB）。
常见问题解答
主机权限不起作用——扩展未在 AI 网站上激活
点击工具栏中的 anonym.legal 图标打开扩展弹出窗口。检查特定 AI 网站是否已启用（切换开关已打开）。启用后，您必须刷新 AI 网站页面才能激活扩展。每个浏览器配置文件都需要单独授予权限——权限不会在配置文件之间共享。
扩展未检测到聊天输入框中的文本
部分 AI 平台使用 ProseMirror 或自定义富文本编辑器，需要扩展的桥接建立连接。请刷新页面并等待几秒钟以初始化桥接。如问题持续，请检查网站是否已在扩展弹出窗口中启用，以及您是否已登录 anonym.legal 账户。
在聊天中输入或粘贴文本时，文本未被匿名化
请确认以下三点：（1）点击扩展图标确认您已登录 anonym.legal 账户。（2）检查当前 AI 网站是否已在扩展弹出窗口中启用。（3）确认您的账户中有足够的额度。如果以上三点均正确，请尝试刷新页面。
Claude 的 /new 页面上的首条消息无法正常工作
Claude 使用 SPA（单页应用）导航。当您在 /new 页面发送首条消息时，Claude 会导航至 /chat/xxx URL。扩展通过在页面导航过程中保留匿名化缓存来处理此转换。如果首条消息的去匿名化不起作用，请刷新页面——后续消息将正常工作。
AI 响应中未显示去匿名化后的文本
部分 AI 平台上的 SPA 导航可能会重置连接器。请尝试刷新页面。扩展会在页面切换过程中保留解密缓存，但在某些情况下连接器需要在导航后重新建立。如刷新后问题仍持续，请在浏览器控制台查看错误信息并联系支持。
特定 AI 网站不支持文件上传匿名化
并非所有 AI 平台都支持直接文件上传拦截。当直接上传不可行时，扩展会提供「复制匿名化文本」备用选项。点击备用按钮，然后将匿名化内容手动粘贴到聊天输入框中。支持的文件类型：.txt、.md、.csv、.json、.xml、.yaml、.log（最大 50KB）。
About this page
We update this page when our platform or the law changes.
Read our founder note for how we work.
Each change shows up in the timestamp at the top.
Related reading
We follow these rules
- GDPR (EU 2016/679).
- ISO/IEC 27001:2022.
- NIS2 (EU 2022/2555).
- HIPAA safe harbor under 45 CFR § 164.514(b)(2).
Our promise
We do not sell your data.
We do not train models on your text.
We store your files in Germany.
You can delete your account at any time.
You own your work.
Where we run
Our company HQ is in Saarbrücken, Germany. Our servers run in Hetzner's Falkenstein datacenter.
Hetzner holds ISO 27001 certification.
All data stays in the EU.
Backups run every day.
Need help?
Email support@anonym.legal.
We reply within one business day.
How we test
We run a full check suite on every release.
Each surface gets its own sweep script and report.
Human reviewers spot-check the output each week.
We track recall and precision on a labelled set.
Bad runs block the deploy.
What we never do
- We never sell your information to third parties.
- We never train models on what you upload.
- We never keep your work after you delete it.
- We never share keys with any outside firm.
- We never run ads inside the product.
Plans in plain words
We sell credits, not seats.
One credit covers one short job.
Long jobs use a few credits each.
You can top up at any time.
Unused credits roll over each month.
Read the plans page for current rates.
Who built this
A small team of engineers and lawyers built this.
We ship from Europe and work in the open.
Our founder note spells out why we started.
Where to start
- Open the web app and try a sample file.
- Learn how credits get counted.
- See current plans and limits.
- Meet the team behind the product.
How the parts fit
A browser add-on cleans text inside Chrome.
A Word plug-in handles drafts in Office.
A small desktop tool works on whole folders.
An agent protocol link feeds large models safely.
All four share one core engine and one rule set.
Words from our team
We started this work after a lunch about cookies.
One friend kept getting odd ads on her phone.
We asked why a court file leaked through a draft.
We sketched the first build on a napkin that week.
By month three we had a tiny demo for a friend.
She used it on her first case the next day.
Common questions we hear
Can the tool read scanned PDFs? Yes, with OCR.
Does it work on long files? Yes, in small chunks.
Can I roll my own rule set? Yes, save it as a preset.
Does it run offline? The desktop build runs offline.
Do you keep my files? No, the cloud build wipes after each run.
Will it learn from my work? No, we never train on inputs.
A short tour of the workflow
Upload a file or paste a snippet of prose.
Pick the entities you want gone from the draft.
Choose a method: replace, mask, hash, encrypt, or redact.
Press run and watch the side panel show each hit.
Skim the result and tweak any rule that misfired.
Save the cleaned file or send it to a teammate.