anonym.legal

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故障排除与常见问题

解决日常使用 anonym.legal Nextcloud 应用时最常遇到的各类典型问题，包括：由于 SSRF 主机允许列表安全设置导致的外部连接请求被系统自动拒绝、界面弹出的新版本可用性更新提醒通知，以及这两款应用因当前订阅计划限制而出现的 Basic 计划访问权限相关错误提示信息，并提供解决建议。

后端 API URL 被拒绝（SSRF 允许列表）

应用拒绝保存后端 API URL，或请求因“URL 不被允许”错误而失败。

原因

在发起任何请求之前，两款应用都会根据运行时校验的主机允许列表（UrlGuard）验证所配置的后端 API URL。这道 SSRF 防护的作用是确保恶意或配置错误的 URL 永远无法让应用的 Bearer token 到达攻击者控制的主机。只有 anonym.legal 和 anonymize.business（DEV 主机）被允许——其他所有主机都会被拒绝，这是刻意的设计。

解决方法

  1. 1.将后端 API URL 精确设置为 https://anonym.legal（生产环境）或 https://anonymize.business（DEV）。
  2. 2.去除 URL 中多余的路径、端口或拼写错误——允许列表按主机名精确匹配。
  3. 3.如果您认为某个合法主机被误拒，请联系支持团队——该允许列表刻意设计为用户不可编辑。

“有新版本可用”提醒

应用的管理员设置中显示一条提醒，表明存在更新版本。

原因

两款应用都会定期检查新版本，如有新版本会显示一条简单的管理员提醒，并附带更新日志链接。这只是一条手动升级提醒，而非自动更新——不会在您的 Nextcloud 实例上自行安装任何内容。

解决方法

  1. 1.点击提醒中的更新日志链接，查看具体变更内容。
  2. 2.从 GitHub releases 页面下载新的应用压缩包。
  3. 3.解压到 apps/ 目录并运行 occ upgrade——与初次安装相同的手动安装步骤——按您自己的节奏进行。

403 错误：“需要 Basic 或更高级别计划”

应用发起的 API 调用返回 403 状态码，并提示需要 Basic 或更高级别的计划。

原因

两款 Nextcloud 应用都需要 Basic 或更高级别的 anonym.legal 账户。免费计划不包含这些应用所依赖的 API 访问权限，因此后端会返回 403 状态码，并显示消息“Nextcloud 集成需要 Basic 或更高级别的计划。请升级您的计划。”，而不是静默失败。

解决方法

  1. 1.确认所配置的令牌属于哪个 anonym.legal 账户。
  2. 2.将该账户升级到 Basic 或更高级别的计划。
  3. 3.重试请求——账户升级后无需重新安装或重新配置。

集成令牌无法读取加密密钥——这是个 bug 吗？

使用配置的令牌尝试获取解密后密钥材料的请求被拒绝。

原因

不是——这是有意为之的设计。这些应用使用的是集成范围的令牌，其权限被有意限制得比完整账户 API 令牌更小：它可以分析和匿名化内容，但任何会返回解密后密钥材料的端点，都会对集成范围的令牌返回 403，因此即便 Nextcloud 服务器被攻破，也永远无法用它解密您的可逆加密历史记录。

该怎么做

  1. 1.这是预期行为，并非需要修复的错误——这些应用的分析/匿名化/去匿名化工作流程从不需要解密后的密钥材料。
  2. 2.如果某个工作流程确实需要完整账户权限，请在您可控的环境中，在这些应用之外使用完整范围的 API 令牌。

仍需帮助？

如果以上方法均无法解决问题，请联系我们，我们将帮助您解决问题。

返回 Nextcloud 文档

About this page

We update this page when our platform or the law changes.

Read our founder note for how we work.

Each change shows up in the timestamp at the top.

Related reading

We follow these rules

  • GDPR (EU 2016/679).
  • ISO/IEC 27001:2022, held by our hosting provider.
  • NIS2 (EU 2022/2555).
  • HIPAA safe harbor under 45 CFR § 164.514(b)(2).

Our promise

We do not sell your data.

We do not train models on your text.

We store your files in Germany.

You can delete your account at any time.

You own your work.

Where we run

Our company HQ is in Saarbrücken, Germany. Our servers run in Hetzner's Falkenstein datacenter.

Hetzner holds ISO 27001 certification.

All data stays in the EU.

Backups run every day.

Need help?

Email support@anonym.legal.

We reply within one business day.

How we test

Automated checks run on every release.

Each surface gets its own sweep script and report.

Human reviewers spot-check the output each week.

We test detection against sample documents before each release.

A failing unit or integration run stops the release.

What we never do

  • We never sell your information to third parties.
  • We never train models on what you upload.
  • We never keep your work after you delete it.
  • We never share keys with any outside firm.
  • We never run ads inside the product.

Plans in plain words

We sell credits, not seats.

One credit covers one short job.

Long jobs use a few credits each.

Paid plans can buy top-up credits.

Credits reset at the end of each cycle.

Read the plans page for current rates.

Who built this

A small team of engineers and lawyers built this.

We ship from Europe and work in the open.

Our founder note spells out why we started.

Where to start

How the parts fit

A browser add-on cleans text inside Chrome.

A Word plug-in handles drafts in Office.

A small desktop tool works on whole folders.

An agent protocol link feeds large models safely.

All four share one core engine and one rule set.

Words from our team

We started this work after a lunch about cookies.

One friend kept getting odd ads on her phone.

We asked why a court file leaked through a draft.

We sketched the first build on a napkin that week.

By month three we had a tiny demo for a friend.

She used it on her first case the next day.

Common questions we hear

Can the tool read scanned PDFs? Yes, with OCR.

Does it work on long files? Yes, in small chunks.

Can I roll my own rule set? Yes, save it as a preset.

Does it run offline? The desktop build runs offline.

Do you keep my files? No, the cloud build wipes after each run.

Will it learn from my work? No, we never train on inputs.

A short tour of the workflow

Upload a file or paste a snippet of prose.

Pick the entities you want gone from the draft.

Choose a method: replace, mask, hash, encrypt, or redact.

Press run and watch the side panel show each hit.

Skim the result and tweak any rule that misfired.

Save the cleaned file or send it to a teammate.