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[LT-05] The 3.8 Daily PII Exposures Your Support Team...

[LT-05] Every support agent using ChatGPT makes an average of 3.8 sensitive data pastes per day.

April 18, 20268 min skaityti
accidental PII exposuresupport team ChatGPTCyberhaven 3.8 pastesworkflow PII protectionGDPR daily exposure

[LT-05]

The Daily Exposure Math

Cyberhaven's research found that enterprise employees make an average of 3.8 sensitive data pastes into ChatGPT per user per day. For a 100-person customer support team, this figure translates to 380 instances of sensitive data entering ChatGPT daily — each instance potentially constituting a GDPR data minimization violation under Article 5(1)(c), which requires that personal data be "adequate, relevant and limited to what is necessary."

The 3.8 figure is not a ...

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