[LT-05]
The Token Mapping Problem
Organizations using AI for customer-facing workflows face a specific technical challenge with anonymization: the full-loop workflow requires that anonymized inputs produce responses that can be de-anonymized for the human agent.
The workflow without token mapping: customer complaint containing "Maria Schmidt" is anonymized to "[CUSTOMER_1]" before AI processing. Claude processes the anonymized complaint and drafts a response: "Dear [CUSTOMER_1], we apologize for t...