[LT-03]
The BPO Language Problem
Business Process Outsourcing companies operate across the multilingual reality of APAC customer support. When a customer in Thailand contacts support in Thai, when an Indonesian customer writes in Bahasa Indonesia, when a Vietnamese customer uses Vietnamese — the chat log is created in that language. And when those chat logs are analyzed for quality assurance, training, or compliance auditing, the PII they contain is in that language.
English-centric PII detection ...