Prípad Tech Spoločnosti: "Máme Confluence Wiki s Debugging Guides. S Screenshots."
Tech tím má Confluence wiki s dokumentáciou o tom, ako debugovať problémy:
Stránka: "How to Debug Customer Login Issues" Obsah: Step-by-step príklady s screenshots
Screenshot 1:
User Database Query:
SELECT user_id, email, last_login, created_at FROM users
WHERE email = 'john.customer@company.com'
AND created_at > '2025-01-01';
Result:
user_id | email | last_login | created_at
8f3c7 | john.customer@... | 2025-01-14... | 2024-12-15...
Screenshot 2:
Logs for user john.customer@company.com:
2025-01-14 10:23:45 - Login attempt FAILED (wrong password)
2025-01-14 10:25:12 - Login attempt FAILED (account locked)
2025-01-14 10:30:00 - Account unlock requested
2025-01-14 10:31:45 - Login SUCCESS
IP Address: 192.168.1.50
Problem: PII v Confluence
- E-mail: john.customer@company.com = PII
- IP Adresa: 192.168.1.50 = PII (podľa GDPR)
- User_id: 8f3c7 = klientský identifikátor